If you ran into an error while trying to submit your background check, we might already have your information on file. Have you already tried to apply for TIDY Pro? If so, we have an existing background check on file for your social security number, and we’ll send you an email to resume that existing application. Sorry for the confusion!
A note on privacy: TIDY app uses a third-party provider to process background checks. The company we use is the same company that processes for major companies like Uber and Lyft. Sometimes, the third-party provider will have technical issues and you might run into an error. If that happens, just sit tight and try again in a little bit; these issues are usually worked out quickly!